Misty day here in Seattle, but that’s OK, everything is very green and we love it.
When we’re young, really young, we never hesitated in asking about something we didn’t understand. For some reason as adults we’re trained (socially) to not ask questions – because it might reveal that we *don’t know* something. Isn’t that odd?
One of the best tools we have at our disposal to try and “get it” – asking questions – in a lot of professional settings is promoted as “weak”.
That’s not good.
Do you remember a time when you were in a room with someone that asked great questions? Do you look forward to thinking and working with people who do that well?
Learning how and when to ask better questions is one of the strongest leadership skills to develop and practice. When used right, questions have the ultimate power to draw out ALL the intelligence in the room, to bring out all the ideas, to sweep out all the corners of the conversation. Questions can also do other things, such as:
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Showing your team that you’re not perfect, you don’t have all the answers, and they should come prepared to contribute
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Unearthing assumptions that have a group or team anchored, holding them back from innovating and thinking creatively
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Buying *you* time, as the question asker, to formulate your thoughts, and hold yourself back when you feel triggered to have and share the answer
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They can help you build a greater coaching capacity in yourself, and help develop a coaching culture in your organization
In the Multipliers Leadership Coaching program we deliver, out of the 10 conversations we have, the “Ask Better Questions” week is one of the most powerful, we build off of and practice it over and over as we progress through the program. Putting in the “question reps” help us remove doubt that it’s a strong tool we should be using and developing for ourselves.
Here are a few resources that are related to the power of questions, that I’ve been enjoying and sharing lately:
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Katy Milkman hosts a great podcast called “Choiceology” and in a recent episode, she deep dives into “nudges” and choice architecture. Nudges can come in many different flavors, and can help make choice selection easier, can drive enrollment for a cause, and boost participation in a program that you’re leading. Questions can be powerful nudges. (40 min podcast)
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On an older episode of the Freakonomics podcast, they talk about a verbal tic in saying “that’s a great question”, in response to just about … everything. Is it a tic? A strategy? (30 min podcast)
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In one of my favorite examples of powerful questions being used to understand people more deeply, Clay Christenson talks about the “job” of a McDonald’s milkshake, touching on his “Jobs to be Done” theory. (7 min video)
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Hope you have a great week!